Refund & Return Policy — Minitele
Overview
At Minitele, we stand behind the quality of our mini retro televisions. Our return policy lasts 30 days from the date of delivery. If 30 days have passed, we unfortunately cannot offer a refund or replacement.
Eligibility for Returns
To qualify for a return:
- The item must be unused, in its original condition
- It must be returned in the original packaging
- You must provide proof of purchase (receipt or order confirmation)
Non-Returnable Situations
We do not accept returns in the following cases:
- Items that have been used, damaged, or altered after delivery
- Products returned without original packaging
- Returns requested after the 30-day period
Damaged or Defective Items
If your Minitele device arrives damaged or defective, you are eligible for a replacement or refund.
To process this:
- Contact us within 7 days of delivery
- Provide clear photos or videos showing the issue
Refund Process
Once your return is received and inspected:
- You will be notified via email about approval or rejection
- If approved, your refund will be processed to your original payment method within a few business days
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your card provider (processing delays can occur)
- Contact your bank
If the issue persists, contact us at
contact@minitele.storeExchanges
We only replace items if they are defective or damaged.
To request an exchange, email:
contact@minitele.storeShipping Returns
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If a refund is issued, return shipping may be deducted
For valuable items, we recommend using:
- Trackable shipping
- Shipping insurance
We cannot guarantee receipt of returned items without tracking.
Contact
For any questions regarding returns or refunds:
contact@minitele.store
